Frequently Asked Questions (FAQ)
1. Do you ship tortoises worldwide?
Yes. We ship to many countries across Asia, Europe, the Middle East, and America. However, customers must check their own country’s import regulations before placing an order.
2. Are the tortoises legal to own?
Absolutely. All our tortoises come with CITES permits, health certificates, and official export documents. This guarantees that they are 100% legal and compliant with international wildlife trade laws.
3. How do you ensure the tortoises are healthy before shipping?
Every tortoise is examined by a licensed veterinarian before export. We only ship healthy and active animals, supported by an official health certificate.
4. How are the tortoises shipped?
We use IATA-approved live animal transport boxes with proper ventilation. All shipments are done via airport-to-airport service, ensuring safety and compliance.
5. How long does shipping take?
Shipping time depends on the destination country and customs clearance. On average, delivery takes 2–7 days.
6. Where will I receive my tortoise?
All shipments are delivered to the nearest international airport in your country. You will need to collect the tortoise from the cargo/live animal center using the provided documents.
7. What species do you have available?
We specialize in rare and exotic species such as:
-
Radiated Tortoise (Astrochelys radiata)
-
Aldabra Tortoise (Aldabrachelys gigantea)
-
Sulcata Tortoise (Centrochelys sulcata)
-
Leopard Tortoise (Stigmochelys pardalis)
…and other high-value species upon request.
8. Can I get updates on my order?
Yes. Once your shipment is confirmed, we provide tracking details and updates so you can follow your tortoise’s journey.
9. What happens if there is a problem during shipping?
We provide a safe arrival guarantee. If any issue occurs during transport, our team will support you and offer solutions to ensure customer satisfaction.
10. How can I place an order?
You can contact us directly through our website or WhatsApp. Our team will guide you step by step through the ordering and shipping process.
🔥 Additional Common Questions
11. How old are the tortoises you sell?
We provide different age ranges, from hatchlings to sub-adults and breeding-size adults. Availability depends on the species and demand.
12. Do you offer wholesale orders?
Yes. We supply individual collectors, pet shops, and zoos. Wholesale pricing is available for bulk purchases.
13. Can I visit your farm in person?
Visits are available by appointment only. Since we focus on breeding and animal care, we kindly ask clients to schedule visits in advance.
14. Do you provide care guides for the tortoises?
Yes. Every customer receives a basic care guide for their tortoise, including diet, habitat setup, and handling tips.
15. What payment methods do you accept?
We accept bank transfers, international wire, and trusted payment methods. Payment details will be shared during the ordering process.
16. Will my tortoise adapt well to a new environment?
Yes. Our tortoises are raised in controlled environments and adapt well to new homes when provided with proper care and diet.